Skip to content
Bchex Updates Feb 11, 2025

Customer Success Pulse: How Bchex is Redefining Customer Success

Discover how Bchex's Customer Success Pulse proactively enhances customer experience with AI-driven check-ins and personalized service updates.

At Bchex, we don’t wait for problems to arise—we work to prevent them. That’s why we’re introducing Customer Success Pulse, a proactive program designed to check in with you, gather feedback, and help you stay ahead with the latest innovations. 

“Customer success is about building strong, lasting relationships. Customer Success Pulse ensures every customer gets the attention they deserve—before they even have to ask.” 
– Amanda Pope, Customer Experience Manager, Bchex 

How It Works: 

  • At key moments, you’ll receive a brief call from our Customer Success AI Agent, checking in on your experience. 
  • You’ll be asked to rate your experience on a scale from 1-10. 
  • If you need assistance, the AI can offer to schedule a meeting with our Customer Success Team—no hassle, no wait times. 
  • You’ll also hear about new innovations and service updates to help you stay ahead. 

This proactive approach ensures no customer feels left behind. It’s AI-driven, but it’s designed with a personal touch—just another way Bchex is innovating to serve you better. 

Your first check-in with Customer Success Pulse is coming soon. Be sure to answer—it’s your direct connection to staying ahead and ensuring a top-tier customer experience. 

Latest Articles

The Evolution of Background Checks: From Paper to Digital
Background Checks

The Evolution of Background Checks: From Paper to Digital

Discover the evolution of background checks from paper-based processes to advanced digital systems and explore what the future holds for th...

June 23, 2025

The Devil’s in the Details: Leadership Lessons from Miranda Priestly
leadership

The Devil’s in the Details: Leadership Lessons from Miranda Priestly

Explore leadership lessons from Miranda Priestly, blending vision and high standards with modern empathy and support for a balanced approac...

June 18, 2025

Background Checks in the Wizarding World: Would Hogwarts Staff Qualify?
Hypotheticals

Background Checks in the Wizarding World: Would Hogwarts Staff Qualify?

Would Hogwarts staff pass modern background checks? Explore the whimsical, yet crucial, lessons about hiring practices from the wizarding w...

June 12, 2025