When building a company culture that fosters openness, honesty, and trust among employees, HR plays a critical role. The human resources department is responsible for finding and hiring skilled candidates, putting into effect and upholding workplace policies, and creating a secure and inclusive work environment.
But beyond these essential responsibilities, HR professionals can also help to build a workplace of trust and transparency with the following actions.
1. Creating HR, Recruiting, and Screening Policies That Explain Their Importance and How They Benefit Employees
This means communicating with candidates during the hiring process and explaining the company's benefits, performance expectations, and ethical standards. HR can ensure that company policies are transparent, clear, and immediately available to all employees, whether it's via an FAQ page or employee handbook. Creating an open and honest communication channel should help employees feel more trust and confidence in their employer.
2. Clearly Communicating Policy and Program Changes
HR professionals should communicate policy and program changes clearly and give employees time to digest the changes. Communication of changes and decisions should be as clear and timely as possible; open communication between employees and HR professionals is crucial. This type of exchange tells employees they are valued and respected within the organization. This, in turn, boosts confidence and trust within employees since no one feels left out and everyone feels supported.
3. Following Up on Commitments
HR professionals should follow up on commitments and deliver on promises. When HR makes commitments to employees, following through on them is essential. Nothing erodes trust faster than a broken promise. Whether it's following up on employee feedback, setting deadlines for projects, or making commitments to resolve conflicts, following through on commitments shows employees that their concerns are taken seriously and that their input is valued.
4. Giving Employees the Full Story
Sometimes HR is tasked with delivering bad news, such as layoffs or restructuring plans. In these cases, it is critical for HR to be open and honest with employees, even if it is difficult or uncomfortable to do so. By offering employees the necessary information to comprehend the situation and its rationale, HR can foster trust and transparency, even under challenging circumstances.
5. Helping Employees Grow Within The Company
HR departments play an active role in employee development and growth. They identify and nurture employee talent, provide training and development opportunities, and create a clear career progression path. When employees recognize their employer's dedication to supporting their growth and helping them achieve their full potential, they feel appreciated, resulting in increased trust and loyalty.
6. Encouraging Feedback
HR can help build a culture of openness and transparency by creating an environment where feedback is welcomed and encouraged. They can achieve this through regular employee surveys, anonymous feedback boxes or suggestion boxes, and regular one-on-one meetings with employees. By being receptive to feedback and acting on it, HR can show employees that they are valued and their opinions matter.
Employees who trust their colleagues and management are likelier to be engaged, productive, and happy at work. Building a culture of trust and transparency takes effort, and HR departments can play a vital role in achieving this.
