6 Signs It's Time to Get a New Background Check Company

, , , | August 10, 2023 | By

Employing the right people is important to the success of any organization in today's fast-paced world. Background checks assist businesses in making informed hiring decisions, but not all background check agencies are made equal. If you're experiencing frustration with your current screening provider, it may be time to look for a new one. Here are six signs it's time to get a new background check company:

1. Lack of Innovations and Improvements in Screening Technology

The screening industry constantly evolves, with new technologies and methods for conducting checks always emerging. If your current supplier hasn't released any new screening tools or approaches in a few years, it could indicate that they aren't investing in their business or keeping up with the latest trends.

If your provider doesn't try new things to keep up with the times, they can't give you the most accurate and thorough background checks. This puts you and your business at risk.

2. Unresponsive Customer Service or Service That is Reactive and Not Proactive

A good background check company should be responsive and proactive, anticipating your needs and offering solutions before you ask. If you're finding that your current provider is constantly playing catch-up or that you have to chase them down for updates or information, it's time to start looking elsewhere.

A lack of responsiveness could mean your provider doesn't value your business or prioritize your needs, which is not a good sign.

3. Increase in Price Without an Increase in Value

The bottom line is always a concern, and you want to ensure that you're getting the most for your money regarding background checks. If you're seeing a steady increase in the cost of your screenings without a corresponding increase in value, it's a red flag that your provider is taking advantage of you. A reputable background check company should be transparent about its pricing and be able to offer competitive rates without sacrificing quality.

4. Inaccurate or Incomplete Reports

The whole point of a background check is to provide reliable information about a potential hire, so you should definitely be concerned if you consistently receive inaccurate or incomplete reports. This could be due to outdated databases, human error, or even negligence on the part of your provider. Whatever the cause, it's a serious issue that can put your business at risk of making a bad hire.

5. High Background Check Dispute Rates

One of the most significant signs that it's time to switch to a new background check company is a high dispute rate. A dispute occurs when a potential employee challenges the accuracy of the report provided by the background check company. While disputes can happen, a high dispute rate indicates that the company is not conducting thorough checks.

This could be because they are using outdated technology or not following best practices in the industry. Consider switching to a new company if you notice that the dispute rate is higher than average.

6. Lack of Customization or Flexibility

No two businesses are the same, and a one-size-fits-all approach to background screening doesn't work for everyone. If you're finding that your current provider can't accommodate your specific needs or that they're inflexible when tailoring their services to your requirements, it's time to move on.

A good background check company should be willing to work with you to create a screening program that meets your unique needs and considers the specific risks and challenges of your industry.

Choosing the right background check company is crucial in protecting your business and ensuring that you make informed hiring decisions. If you're experiencing any of the signs discussed above, it's time to start considering alternative providers who can offer you the level of service, accuracy, and value you deserve. Remember, a background check is only as good as the company providing it, so choose wisely.

As a leader in the industry, BIB takes pride in going above and beyond to exceed customer expectations. Our commitment to innovation and customer service is unmatched, offering the latest technology and flexible solutions to find the right employees for your business needs. Visit our website or reach us at (704) 439-3900. To learn more about getting better screening results, you can also download our free e-book.