Customer Success Pulse: How Bchex is Redefining Customer Success

At Bchex, we don’t wait for problems to arise—we work to prevent them. That’s why we’re introducing Customer Success Pulse, a proactive program designed to check in with you, gather feedback, and help you stay ahead with the latest innovations. 

“Customer success is about building strong, lasting relationships. Customer Success Pulse ensures every customer gets the attention they deserve—before they even have to ask.” 
– Amanda Pope, Customer Experience Manager, Bchex 

How It Works: 

• At key moments, you’ll receive a brief call from our Customer Success AI Agent, checking in on your experience. 

• You’ll be asked to rate your experience on a scale from 1-10. 

• If you need assistance, the AI can offer to schedule a meeting with our Customer Success Team—no hassle, no wait times. 

• You’ll also hear about new innovations and service updates to help you stay ahead. 

This proactive approach ensures no customer feels left behind. It’s AI-driven, but it’s designed with a personal touch—just another way Bchex is innovating to serve you better. 

Your first check-in with Customer Success Pulse is coming soon. Be sure to answer—it’s your direct connection to staying ahead and ensuring a top-tier customer experience.